Back in May I posted about 100% pure products.
While I do like their body creams I am not sure if I will order from them again.
I had quite an issue with the ingredients in their body wash.
When I placed my order I was expecting an organic body wash as the ingredients listed on their site was much different than those on the bottle I received.
I did not actually read the bottle until I used the product, assuming that the ingredients on the site were fine for me. My knuckles got dry and itchy after the second wash, I decided to double check the ingredients for aloe or something else I could react to and was totally shocked at what was written on the bottle.
The ingredients listed for the body wash on line were:
Ingredients: Organic Apple Juice1, Organic Rose Hydrosol2, Wheatgrass, Organic Apple Flavor3, Organic Lavender Honey1, Vitamin C (ascorbyl palmitate), Vitamin E (a-tocopherol), Extracts of Organic Green Apple3, Organic Cherry3, Organic Blueberry3, Organic Blackberry3, Organic Pomegranate3, Organic Raspberry3, Organic Cranberry1 and Organic Pineapple3, Organic Saponified Coconut Oil2, Citric Acid, Witch Hazel, Japanese Honeysuckle Extract
However, the bottle sent to me did not contain organic fruit extracts and contains cocoa betaine as well as preservatives.
Coco betaine is a synthetic ingredient, nothing like the "organic saponified coconut oil" as listed on their site.
Organic apple juice, Gentle coconut cleanser (coco betaine - an allergen and synthetic ingredient), Organic rose hydrosol, wheatgrass, pure organic fuji apple aroma, organic lavender honey, extracts of green apple, cherry, blueberry, blackberry, pomegranate, raspberry, cranberry and pineapple (all not organic) natural food preservatives sodium benzoate & potassium sorbate (not natural)
I am not happy with their customer service nor am I content with their explanation.
I did get a refund -some 3 months after my complaint and several emails later, however no additional offers for my trouble or time were given and the explanation was inadequate.
I am sure many people put their trust in these companies and once you order a product expect that the ingredient remain the same. However there is no mention on their site that the formulation has changed although they did update with the new ingredients.
I was initially told I received an "old batch" and that the new batches were now organic. I asked for a new organic bottle and it went by the wayside. I was then told that the ingredients were updated on the website and that they actually switched away from the organic to improve shelf life.
In the latest email thread I was told that they no longer use the preservatives (although they updated with new ingredients on their site with the preservatives listed) , with their explanation of how "Coco Betaine is not an allergent if naturally derived." - I say..Bull.
So as it stands I do not trust their ingredients or their explanations, I don't like their customer service...3 months for a refund??!!! And I likely will not be ordering from them again. Great concept of fruit pigments and organic personal care but without trust there's nothing.